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Facilities Management

Going from strength to strength - in the toughest of times

One of the UK’s most dynamic and fast-growing Facilities Management services providers, Norse has the financial strength so vital in times of economic pressure.

With a strong balance sheet, industry-leading business retention and staff turnover, and 96% customer satisfaction, Norse delivers first-class services that our many customers value and trust.

Careful financial management, coupled with a selective low-risk approach to business development and growth, ensures long-term stability for our 8,000-plus staff and our UK-wide customer base.

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Norse Group HR Director Tricia Fuller Named in New Year Honours List

Tricia Fuller, HR Director of the Norse Group, which brings together facilities management specialist Norse Commercial Services, care provider NorseCare and property consultancy NPS Group, has received an MBE for services to the community in The Queen’s New Year Honours.

Ms Fuller joined NCS in 1990 and has become one of the UK’s leading HR professionals. As well as being responsible for three teams of professional staff, she is the architect of The Norse Way, Norse’s corporate social responsibility programme.

Under the Norse Way, staff are actively encouraged to play a positive part in their local community in a range of ways, such as volunteering for good causes.

Norse has a record of successfully recruiting and developing apprentices and is an enthusiastic supporter of Project Search, a national initiative helping students with learning difficulties make the transition to work.

Norse companies have had success in recruiting previously unemployed people and those who might otherwise face barriers to breaking into work. It also has a network of workplace dementia champions and employs around 10,000 people in England and Wales. 

For five years leading up to October, Ms Fuller also chaired Norfolk ProHelp, a network of professional firms that support community organisations in need, providing approximately £150,000 worth of pro-bono professional services to the voluntary sector each year.

She said: “What a lovely surprise and what a way to start 2018! When I joined NCS, I was a personnel manager with four staff. Since then we have expanded across the country and built a successful national business with a strong social conscience.

“I have been very fortunate to be able to leverage the resources of a large organisation to support the communities where we work.”

Tricia’s daughter, Ciara, is Chief Executive of Libraries Unlimited, a social enterprise providing library services in Devon, and received an OBE for services to libraries in last year’s New Year Honours list. 

Now Tricia, who lives in Norwich, is relishing a return trip to Buckingham Palace to collect her MBE watched by Ciara and her two granddaughters.

She added: “We had a really fantastic day and I found it all very moving. Not many families get to do this once, so for it to happen twice in a short space of time makes it extra special.  I am very appreciative for all the support I have had from Norse and our shareholder Norfolk County Council.”

Tom McCabe, Chairman of the Norse Group Board, said: “This is very much deserved and a really good news as we start a new year. Tricia is a real force to be reckoned with and a great source of inspiration to everyone she works with.”

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