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Facilities Management

Facilities Management contacts:

Nick Maddox, Facilities Management Director:
> Email Nick Maddox

Daniel Vanstone, Head of Facilities Management:
> Email Daniel Vanstone

Facilities Management

“FM is a discipline which offers the potential
to add real value to any organisation. It should not be seen merely as a range of non-core service activities to be managed as economically as possible.”
– British Institute of Facilities Management

Well cared-for buildings are happier places in which to live, learn and work – and show that their owners treat them with the pride they deserve. That’s why contracts and partnerships in both the private and public sectors benefit from Norse’s experienced Facilities Management division.

Local authorities, education and health authorities, housing associations, emergency services and business clients across the UK all benefit from the forward-thinking and quality-driven approach that Norse takes to FM services. Cleanliness, security, safety and hygiene are among our top priorities.

Facilities Management by Norse gives organisations the confidence to concentrate on core business, safe in the knowledge that they will have their premises, plant, equipment or services available and fully functional, whenever they need them.

By working closely with clients, we gain a complete understanding of their business objectives and organisational culture. A comprehensive FM strategy, tailored to suit the client’s exact requirements in relation to its current and future core business objectives, is then developed along with a ‘mission statement’ for the FM team.

Norse assesses all current support service operations – in-house and outsourced across all areas – maintenance (planned and reactive), cleaning, security, waste management, grounds works, catering, postal services and so on. From this information, we can meet agreed standards and provide a value-for-money service.

Organisation structure is also assessed, reviewing strengths and weaknesses of existing personnel and strengthening areas of weakness and training shortfalls.

When it comes to mobilising new FM contracts and partnerships, Norse uses its wealth of expertise and puts teams in place locally to ensure a successful and seamless transition. Our FM Director leads the mobilisation process and devotes months to setting up new systems, working closely with his highly experienced FM managers, client representatives and staff.

Providing full support are other Norse personnel – all experts in their field and covering areas such as Human Resources, Health & Safety, Training & Development, ICT, Procurement, Finance, Administration and Environmental Management.

Norse has considerable experience of delivering FM services to multiple sites spread across urban and rural areas.

When we launch such ventures, the people we need during implementation and for the initial few weeks are seconded, staying locally for as long as needed. We put expert teams in place, for example, to ensure the smooth handling of large-scale TUPE transfers and induction processes.

Our customer satisfaction rate currently stands at 93.5% In 2013 the figure was 92% and, in 2012, it was 90%.

Norse's FM division obtained an additional £12 million worth of business in 2014.

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